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Shipping

Question about your order status?

  • Awaiting Fulfilment means we have stock on order from a supplier, or your order is new today.
  • Awaiting Payment means you did not pay with your order and it is on hold. Please contact us to confirm payment arrangements.
  • Awaiting Pickup means your order has been processed and is awaiting collection from our warehouse.
  • Awaiting Shipping means we have stock and it is queued for despatch.

Please contact us if you have any questions.

OnAir Solutions Shipping information

Shipping

We used a variety of carriers for the best possible service. We understand you want your purchase quickly and will handle your order as efficiently as possible.

  • Our Free Shipping service, where offered, is generally via Australia Post "parcel post".
  • You can upgrade to a direct courier service within Sydney or an express courier elsewhere in Australia. This is only available for business addresses that will be attended during business hours.
  • We may require signature-on-delivery for high value items. If you are not at the place of delivery when attempted, it will be taken to a depot for you to collect.
  • Couriers are a law unto themselves and will not guarantee anything, no matter how much we or you pay. If you have a time sensitive requirement, please contact us to discuss options. We understand urgent requirements, but the couriers do not.
  • In most cases there is no refund or discount if the selected courier is later than anticipated.
  • We may choose to ship from our Sydney warehouse, or an importer warehouse as a "drop ship". The selected option depends on available stock and the most efficient option, and may vary between orders or items.

Pickups

If you are near our Sydney warehouse, you can arrange a pickup in the following circumstances:

  • The goods are listed as in stock in our Sydney warehouse.
  • You contact us to confirm - generally 2 hours is required to process your order prior to collection.
  • Identification may be required for high-value items.

Please see the contact us page for more details.